Warranty & Return Terms

General product warranty information

– All the products of the online store (except the consumables) have a warranty of good operation up to 3 years, regarding the service or replacement of these is carried out by the agency. Shipping costs are borne by the customer up to the headquarters of the agency.

• Batteries and chargers have no warranty!

• Shipping and return costs are borne by the customer.

Return – Withdrawal Policy

Withdrawal is the right according to which the consumer has 14 calendar days to return the product he bought, for any reason, even unnecessarily, and request a replacement or a refund, the money is paid in the same way which were deposited.

Prerequisites

Necessary conditions for exercising the right of withdrawal are:

– The product has not been used

– That any other labels or markings (eg stickers, brand markings, etc.) on the products have not been removed.

– All items must be returned in the perfect condition received without damage, without any defects (subject to the return of a defective product), complete and in their packaging (for items received in special packaging – e.g. fragile products – should be returned in their special packaging)

– It should be accompanied by all the necessary documents

– For items that include special packaging, their packaging must not have been tampered with or damaged

-Before sending you should inform us by phone at 2610 339073 or by sending an email to info@nageatools.gr

In case of a refund, it will be done in the same way as the original payment. In case of cash on delivery, you must provide us with a bank account (IBAN) of a Greek bank.

Return shipping costs are borne by the customerexcept in the case of a defective product or our company’s error where the return is accepted if you notify us within a period not exceeding 5 working days.

Returns Address

All the above returns (except those for service) must be sent to our headquarters warehouse at:. NAGEA Private Capital Company Wholesale and Retail Lysippo 1 T.K.. 26334 Patras

Return due to claim of defect

In the event that you wish to return a product that you have purchased because you consider it to be defective, call us at 2610 339073 or send us an email at info@nageatools.gr in order to communicate your case and receive all necessary and necessary directions and information.

If a product is declared defective by you, our company expressly reserves the right to diagnose the product as defective by competent technicians.

ATTENTION

– In cases where the product does not work at the time of receipt or it presents a technical problem, we recommend that you also consult the relevant paragraph on the Guarantees page regarding Dead-On-Arrival (DOA) products for all cases that exist and are provided by the manufacturer specific replacement process, referred to as a Dead-On-Arrival or “DOA” process

– In case your product shows a technical problem and needs repair, you should contact the competent Service Center. For more information see the Warranties page.