Returns

RETURN / EXERCISE OF THE RIGHT OF WITHDRAWAL

You have the right to return a product you have purchased from our online store within 14 days from the date of receipt.
Right of withdrawal, according to which the consumer has 14 calendar days to return the product purchased – for any reason even unnecessary – requesting a replacement or refund, the money is paid in the same way as deposited.
Return shipping costs are borne by the customer except in the case of a defective product or our company’s error where the return is accepted if you notify us within 5 working days.
To make use of the right of withdrawal, you must send us an e-mail to info@nageatools.gr with the title “EXERCISE THE RIGHT OF WITHDRAWAL” which should include:
  • Your first and last name.
  • Your address and phone number.
  • Your order number.
  • The amount, product and date of purchase.
Returns are only accepted if the products you wish to return are in the same condition in which you received them and with complete packaging.
In order to avoid your own inconvenience, please check upon delivery of the products their condition, their packaging, as well as their type, in order to identify any obvious defects.
For any other shipping method you wish, either due to cost or due to time, please contact us.
Please send an email to info@nageatools.gr or contact us at 2610 339 073 to indicate your desire to return your products.

1.In case of return of products that are defective or different from what you ordered, they will be replaced immediately without any charge on your part.

Products that do not meet the above conditions will not be accepted and will be sent back to the customer at his own expense.

2.In case of exchanging a product for another one, you will be charged the shipping costs of the new one.

Nageatools, Lysippou 1 T.K. 26334 Patras

REPLACEMENT / CHANGE

To exchange a product for another, this can be done within 14 days of receiving it. You bear the cost of delivery/collection unless the product is faulty. In the latter case you will have to send the product back using the procedure mentioned above, we will examine the product and if we judge that it is indeed defective, then we will proceed to replace it immediately and refund you the money for the shipment.

The procedure for replacement is:
You must send us an e-mail to info@nageatools.gr with the title “REPLACEMENT OF ORDER” which should include:
  • Your first and last name.
  • Your address and phone number.
  • Your order number.
  • The amount, product and date of purchase.

For the return to be accepted we must receive the product in its original condition. The product must not have been used, tampered with or broken after your own intervention. Its packaging must be intact, no special markings have been removed and it must not be torn. Proof of purchase should be included.

After we receive, examine the product and see that everything is in accordance with what is stated above, then we will immediately replace the products. The refund in the event of a difference after the replacement is made by deposit to the account you will have given us in the aforementioned e-mail.

CANCELLATION OF ORDER

You can cancel your order. You should contact us either by e-mail at info@nageatools.gr or by phone at 2610339073 and we will proceed to cancel the order. The cancellation will only take place if it has not already been processed. In this case, everything they have with the right of withdrawal applies.

DEFECTIVE PRODUCTS

In addition to the above rights, the buyer, in case of a product that has a defect or lacks an agreed quality, has all the rights from the existing provisions and laws regarding the contract of sale and consumer protection.